OUR CUSTOMER FOCUS

Everything we do, we do to make your conference a major success.
We actively seek customers feedback, constantly improving our products and services to meet and exceed your expectation
The renovation and improvements that we have implemented at the Brentwood Hotel have been driven by client feedback and a genuine desire to outperform our market competitors.

OUR MISSION STATEMENT - OUR PROMISE TO YOU!

The Brentwood Hotel is committed to meeting the many expectations of its clients.
Our mission is to provide a haven where participants in this vibrant capital can relax, focus or create in an atmosphere of warmth, space and comfort.
We strive to provide service that is professional, relaxed and friendly.
Our people are the difference.

The savings start from the moment you arrive.
When you arrive by air a 0508 call brings our complimentary air conditioned and comfortable shuttle to the airport to take you the five minute drive to the hotel.
Arrival by car also starts the savings, with our free on site parking freeing you of the time consuming and expensive option of finding inner city car parking.
What you get is what you pay for! No hidden costs submerged in a daily delegate package that ends up costing you money if you want to change it.No so called freebies built into other conference charges.

Conveniently located between the airport and downtown Wellington.
Your attendees will arrive at the hotel within minutes of being picked up by our shuttle.
No time consuming and frustrating late starts due to attendees being caught up in the early morning airport-city bottleneck.
The Kilbirnie shopping centre is just a few minutes walk from the Brentwood Hotel. With two supermarkets, two pharmacies, two florists, several clothing stores, cafes, pubs and petrol stations and branches of all major banks allowing for quick and convenient emergency shopping.
Being located outside the downtown area takes away the temptation to "drop into the office for a few minutes "syndrome that inevitably results in absenteeism for the first afternoon session.
For those delegates with a regular fitness regime to maintain, the local area has a number of interesting routes to run or walk. The nearby aquatic centre offers probably one of the best swimming facilities with gym in New Zealand.

Conferences are our business! It's what we do! Everything we do, we do to make your conference a success!
Unlike some of our competitors our main conference room was purpose built for conferencing. It can easily and quickly be divided into four. The facility is further complimented by a number of other conference rooms of various sizes suitable for trade displays and syndicate groups.
Our Duty managers sole purpose is to help you. Their role is to act as your liaison with the hotel on the day, seamlessly arranging for all our various services to run smoothly and to take care of any last minute changes that you may require.
Our accommodation rooms are very large, compared to some of our competitors whose rooms are cramped and small. With a high proportion of our rooms being fitted out with two queen beds, twin sharing your delegates is not the nightmare that it can be elsewhere.
With some of your delegates arriving by private transport we believe that adequate nearby parking is absolutely essential to you. We have plenty of onsite FREE parking. Some of our competitors have no parking provisions at all, or even worse, charge you to park in their own building.

Where else in Wellington do you arrive to a spacious and inviting foyer with a warm and welcoming open fire?
The foyer area flows seamlessly into our poolside Aqua restaurant with yet another warm cozy fire. Conference rooms are adjacent to and on the same floor as our restaurant and bar, with the main conference room overlooking our poolside courtyard.
Unlike other venues we have no bewildering maze of stairs, lifts and corridors that separates delegates from their conference venue and hotel public areas.
The main conference room overlooks our poolside courtyard. The ideal spot for a breath of fresh air or a stolen cigarette break.
Other hotels idea of a smokers break area is outside on the footpath!
The combination of all the above creates a most relaxing and collegiate atmosphere, the perfect setting for meeting your conference objectives.

Our main conference room can easily and quickly be divided into four. The facility is further complimented by a number of other conference rooms of various sizes suitable for trade displays and syndicate groups.
Sound proofed built for purpose doors can divide or open up to fit almost any configuration you may require.
We mould our services around your needs, we don't confine you to the restriction of a hotel created daily delegates package

Nine conference rooms
Three accommodation rooms that are easily converted to breakout rooms.
Executive suite fitted and furnished to a 4+ standard ideal for small meetings of up to six, recruitment interviews board meetings or accommodating conference speakers or VIPs
Full and comprehensive catering options
Built in data projection and screens
Video conferencing suite.
Wide range of accommodation options.
Wireless broadband Internet available throughout the entire hotel.
FREE On site car parking
FREE Airport transfers.

Our key staff are seasoned professionals, with years of conference experience to draw from.
We won't put the success of your conference in the hands of someone without the industry experience required to deliver success.
Check out our people against the competition and find out why we have so many repeat clients.